Shipping Policy

US/EU IN STOCK DOLLS

Ship To	Air Shipping Time	Shipping Cost
US	3 - 7 Days	Free
European Union Except United Kingdom,  Switzerland, Norway, Ukraine

* The doll customization period is 3-7 days.

Ship To	Sea Shipping Time	Shipping Cost
US	30 Business Days	Free
European Union
United Kingdom,  Switzerland, Norway, Ukraine
Canada
Australia

 

Ship To	Air Shipping Time	Shipping Cost
US	7 Business Days	$299
European Union
United Kingdom,  Switzerland, Norway, Ukraine
Canada
Australia

 

Circumstances of not receiving the goods:

1). If the package is intercepted en route, (the customer shall bear the interception fee and return freight (same as the shipping freight).

2). refuse the parcel without reason (the customer should bear the freight of return or send it back by the customer, do not accept the collect (the refund can be made after the warehouse inspection is correct, the product affects the secondary sales will not be refunded).

3). Package lost, which means: the tracking information has not been updated for a long time, and the package display is abnormal. (It is required to provide full screenshots of orders in English on the platform (some screenshots are invalid), and it is required to see the customer's delivery address + tracking number + value. After we apply for a claim, we can give a full refund or reissue the package.

4). If the package has been signed for and the customer reports that it has not been received, the customer should contact the local UPS first, and we can apply for a POD receipt certificate from UPS at the same time. Monitoring, etc., the investigation may not be successful)

Upon receipt of the goods:

1). If the packaging and products are damaged, it is necessary to provide photos of the outer box + photos of the outer box label + photos of the damaged products in time (compensation shall be given according to the degree of damage; if the products are damaged to the extent that they cannot be used, they can be reissued to the customers free of charge or a full refund).

2). The dolls in overseas warehouse are made of TPE material, and the facial makeup is painted on, which will be erased. When customers lose makeup during use, it does not belong to the quality problem.

3). Overseas warehouse are ordinary skeleton, skeleton can not be hard to break, normal people can do the posture is the limit, you can refer to the manual.

4). The product quality problem needs to be fed back within 7 days, or it will not be dealt with.

5). Due to the particularity of the product, private health products do not accept no reason to return or replace, if there is a quality problem only give reissue or compensation.

6. If the customer returns the parcel without authorization, the warehouse may not find the parcel, or if it affects the secondary sales, it will not give compensation.

Customs Duties:

1). Shipments will be delivered with duty and tax unpaid.

2). Temptip cannot provide any advice or information about a country's tax rates and tariffs, as they may vary.

3). All customs duties, taxes, and other fees must be paid by customers in accordance with local customs policies.

4). Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when good you've ordered from us arrive in your country. Clothes are a commonly taxed item, so we'd strongly recommend you check.