HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

Can I return my doll if I am not satisfied?

Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.

How do I return my order?

If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

Can I still change my order?

If you want to change your order, please send us an email to service@temptip.com. We will see what is still possible.

What shipping company do you use?

Our shipping partners are UPS and FedEx. We use them to speed up shipping and guarantee a safe delivery.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to service@temptip.com and we will contact the shipping company.

PAYMENT INFORMATION

Can I use a promo & coupon code?

Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon’ button to revise your cart total.

How can I pay?

Temptip dolls offers two payment options for your security: PayPal or Credit cards.

Are my online payments secure?

Your privacy and payment security are very important to us!

We use the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected.

Can I change or cancel my order?

Yes. If you want to cancel your order, please send your cancellation request to service@temptip.com as soon as possible. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

Within 4 hours – you will receive a 93% refund.
Within 24 hours – you will receive an 80% refund.

Note: You cannot cancel an order for a ‘custom’ doll at any time. We cannot refund you for a doll made to your specifications.

SEX DOLL INFORMATION

What is the difference between TPE and Silicone?

TPE Sex Doll:

Pros

1. More Affordable

2. More Realistic

3. Thermal Stability

4. Flexibility in every free sex position

5. Completely Safe

6. Odor-Free

Cons

1. More Sensitive to Stains

2. Frequent Maintenance

3. More Sensitive to Heat

Silicone Sex Doll:

Pros

1. Hyper Realistic Appearance

2. Easy to Clean

3. Less Sensitive to Heat

4. Low Maintenance

Cons

1. More Expensive

2. Less Flexible

3. Low Elasticity

TPE VS Silicone Sex Dolls – Which is Better for you?

How long do sex dolls last?

TPE and Silicone sex dolls can last for years if you use and care them in the right way.

How to store a sex doll

The sex doll should be stored either on its back on a soft surface, or upright (but not standing on its feet). It should have a neutral position, which is approximately how it came in the box. Common options include laying it in a bed or the box it came in, or hanging it in a closet if it comes with a hook for the neck thread.

How to clean a sex doll

To avoid bacterial buildup, we recommend a thorough clean every 14 days. Consider cleaning more frequently depending on your usage.

Use a mix of antibacterial soap and clean tepid water, and gently massage the doll skin with your hands, or pat down with a light sponge. Don’t get the neck and head too wet or immersed in water when washing your doll, as this can cause any of the metal components to rust. If you get the metal components wet by accident, be sure to dry them immediately to prevent rust.

You can shower or bathe your sex doll.

Can i use this dolls for anal oral too ?

Anal and oral depending on the type of doll you select.
Dolls over 140cm all have an anus, and torso also have an anus. All mini dolls do not have an anus.
Dolls over 140cm made of TPE material all have an oral cavity, while some silicone head dolls do not. All mini dolls do not have an oral cavity.
As long as it exists, it can be used.

TPE material is softer, so all TPE head dolls are made with an oral cavity. Silicone material is harder than TPE, allowing for more detailed skin texture and a more realistic appearance. However, due to its rigidity, it's difficult to create an oral cavity with silicone. We have a special soft silicone material that can be used to create heads with oral cavities, although this increases the cost. Mini dolls, due to their small size, cannot have an oral cavity or anus.

Can a doll be custom-made to look exactly like the one in the photo I provided?

Of course, the factory can create a mold based on the photo you provided to make a doll with the exact same head shape. The mold-making process typically takes around 15 days. This will increase the budget by approximately $2000. We offer a variety of body types to complement the head. Whether she's your unforgettable first love, a long-distance lover, a divorced couple, or the dream lover, even a gender-swapped version of yourself, Temptip will spare no effort to fulfill your desires.